Property Management in a time of COVID19

Business as ‘unusual’ has been a common sentiment as companies across Canada adjust, re-tool and update their models in the hopes of continuing to bring their vision to customers in what is a previously uncharted space.

Property managers are deemed an essential service to the economy and in a city like Vancouver that is heavily reliant on rentals for a significant portion of its residents, renters will continue to require quiet enjoyment of their existing homes or need to find spaces to live or move into. In a business that has long been face-to-face, the challenge, that continues to remain fluid, is how do we work towards:

– Ensuring the safety of everyone that interacts with us?
– Doing our part to flatten the COVID-19 curve
– Maximizing exposure for our client’s rental listings
– Engaging transparently and showcasing properties to potential tenants
– Delivering an experience for all our customers that we can remain proud of

At Sycamore Property Management, we strive to be seen as far more than just your agent and we have been implementing the following practices that have helped us continue to deliver a level of service that will remain unmatched.

Remote Offices
We believe that social distancing is one of the key components in our control to limit the spread of the virus. In our effort to do so, we have taken the range of office services we provide, online, so that clients have access to us and their information from anywhere in the world without requiring a face-to-face meeting.

 Safety First
As a business, we are committed to ensuring the safety of all current and prospective clients & tenants. While we continue to be available to show rentals in person, we employ recommended hygiene practices including, but not limited to, sanitization, eliminating open houses, applying strict viewing protocols around the number of visitors, ensuring vacancy and maintaining distance while viewings are in progress as well as engaging the use of protective masks and gloves where necessary.

Technology
In an effort to minimize the amount of face-to-face interaction as well as the requirement to travel, we utilize video tours, 3D point of view walkthroughs of our spaces and video conferencing applications that allow maximum exposure at minimum risk, all while engaging a completely online, verifiable & time-stamped application and lease execution process. The ability to view, discuss, and apply for a property in real-time from the comfort and safety of one’s home is priceless in this current climate.

 Knowledge is Power
We communicate with our clients and tenants on a consistent basis, sharing critical rental industry updates that apply to existing and future tenancies. Through years of experience and a study of the provincial resources available to us, we provide crucial information in a concise manner to help create an informed and fair dialogue amongst owners and tenants that in turn creates positive exchanges during this challenging time.

If you are a property owner that is currently facing a challenge with marketing your rental property or have questions about navigating this rather complex environment we would happy to get connected and see where we could help. We are currently offering incentives on our services to assist during this challenging time.

We are truly grateful for the opportunity to continue to work with our clients & tenants. At this time we would like to take a moment to commend applaud the tireless efforts of our front line essential workers who, through their bravery and commitment are allowing our beautiful city to continue functioning. We will all see each other soon.

 

Will I get my home back the way it was?

We understand how scary the thought of a damaged home is and we care about protecting your valuable asset. While wear and tear is to be expected when renting out your home; what forms as an excessive amount and who is responsible for it is our job to determine, a job that we do very well.

 

It starts with placing the right tenant and with our years of combined experience managing basement suites to luxury estates we have proven processes in place such as comprehensive screening processes, preventative maintenance trackers, rigorous inspections and condition reports to ensure you receive your home back in the best condition possible. In the rare event that it is not the case, we will work tirelessly alongside to guide you through the legal avenues available ensuring you get what is owed to you.

 

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